Shipping Policy

Tickets may be sent to you electronically, by post (including insured, registered, certified and regular delivery) or made available to you at the box office of the venue. For delivery arrangements for tickets purchased as part of a package with the VB SPORTS coach transport service, please refer to clause number 38 of the General Terms.
We will try to send your tickets to you as quickly as possible, using the delivery method agreed at the time of purchase or booking, but where reasonable, we will make tickets available for collection at the box office rather than sending them to you, if:
- shipping is impractical due to scheduling issues or circumstances beyond our control (strikes, for example); or
- it is necessary for identification purposes; or
- your tickets get lost in the mail; or
- when for any other reason we are unable to send you tickets.
You will be notified by phone, email or in writing (using the contact information you have provided) if necessary. Please take into consideration the conditions for pick-up at the box office described in clause number 1 of the General Terms.
In cases where tickets are sent by post, you will receive an email confirming the dispatch of your order, provided you have provided an email address.
As a general rule, we cannot specify the exact date on which you will receive your tickets. If you do not inform us, in the event that you do not receive your tickets, within a reasonable time frame (at least 24 hours before the event) we will not have any liability to you.
In the event that your ticket mail is returned to us marked "recipient not present", "recipient unknown" or any similar expression, your reservation may be cancelled, refunding you the price of the tickets and all additional charges (excluding distribution costs, booking management fees or transaction fees) or your reservation may be made available for collection at the box office.
To collect tickets at the box office, the cardholder must present the card used to purchase or reserve the tickets as a form of identification. Authorization letters or other forms of identification may not be accepted and tickets may not be delivered.
Please always check your tickets upon receipt and inform us promptly of any errors that may have occurred. Errors made during purchase cannot always be corrected and any corrections will be made at our discretion.

VB SPORTS will have exclusive control over the delivery method of the Tickets, which will vary depending on the circumstances and the proximity of the date of the Event. Delivery of the Tickets may take place up until the day of the Event. The Client must provide reliable proof of the identity of the persons who collect the Tickets.

Furthermore, once the Tickets have been withdrawn, VB SPORTS is excluded from any liability or fraudulent use of the same. We work closely with our suppliers to ensure the timely delivery of all tickets. Tickets are normally delivered within 24 hours. Please note that if you purchase tickets within 48 hours of the event start time, tickets may be delivered up to 2 hours before the start of the event.

Upgrade scenarios:

Better or more expensive category than the one purchased.
VIP tickets instead of regular ones.
Group tickets instead of couples or small groups.